Conditions of Use

Terms and Conditions of online trading for Quayleisure.com

All prices quoted are in £ GBP Pounds Sterling (UK Pounds)

We reserve the right to change our prices at any time.
 

Currency Converter

An online currency converter is provided for customers who are purchasing outside of the UK, as guidance for the cost in the local currency.
 

Colours

Colours displayed are advisory, as they will vary between different computer monitors.
 

Tax

All prices quoted are inclusive of all UK taxes. It is the responsibility of customers residing outside the UK to pay any extra taxes due on the goods and we will not accept responsibility for any action taken by customs in your country. It is a requirement in the UK to include a customs docket, which notifies the customs authorities of the goods contained within the package.
 

Purchasing products online

Purchasing our products online couldn't be easier. Just browse our Catalogue under our products section, and click on any items that you wish to buy. You then follow the staged process of adding them to the shopping cart and proceeding to the checkout.
 

An email confirming receipt of your order will be sent from Quay Leisure, and this will provide a unique order reference.
 

Online Payment Methods

Payment Processing

We will undertake a standard set of credit checks prior to authorising your order to ensure the authenticity of your credit card and delivery address. We reserve the right to request additional proof of identify, where we deem necessary, especially where the goods are requested to be delivered to a different address to that of the credit/debit card holder. We operate a 5 day deferred of payment system where we need to investigate suspicious transactions.

Where we find that the additional identity or proof of address details cannot be confirmed, we reserve the right not to process the order/payment.
 

Shipping Costs (Postage and Packaging) & Delivery Times 

Postage and packaging costs will be added to the value of your order, which you can view prior to purchasing based on the actual cost of shipping with our preferred carriers, Royal Mail and ParcelForce.

The actual cost of shipping depends on the weight of the items being purchased.
 

Delivery times are also variable depending on the shipping option chosen at the time of checkout.  These are clearly shown to give customers the widest possible choice..
 

Packaging costs are included as part of the Postage and Packaging charge.
 

We reserve the right to change special offers on postage and packaging at any time
 

Order & Dispatch Process

Once an order has been received, you will automatically receive a confirmation email from Quay Leisure, confirming receipt of order as well as order details.
 

We will endeavour to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock). A confirmation email response will be sent by email to confirm that the item has been dispatched.
 

If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.
 

Returns, Cancellation and Refund Policy

If you receive any product which is damaged or faulty we ask you to notify us within 14 days of receipt. We will subsequently advise of the method of returning the goods. We will pay for the return postage for faulty or damaged goods.
 

We will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an 'as new' condition within 10 days from the day after you receive the goods.
 

We reserve the right to stop repeat orders from customers who abuse this returns policy.
 

You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation and return of the goods. The cost of postage & packaging for returning the goods will be charged to the customer.
 

The above does not affect your statutory rights as a consumer.
 

Special Offers

Quay Leisure will regularly be running special offers on specific product lines for limited time periods. These will be highlighted in emails that opted-in customers receive and will be highlighted on the website. We reserve the right to change these at any time.
 

Website Information

Quay Leisure aim to ensure the information provided on this website relating to our products is accurate. Quay Leisure makes no warranty or guarantee, either expressed or implied, regarding the completeness, accuracy, or timeliness of the information on this website nor its suitability for any purpose. 

Complaints Procedure

If you wish to make a complaint about our products or services, please send an email to customer.services@quayleisure.com. Please provide full details of any complaint. We aim to respond to your complaint that you might have within 5 working days.
 

Contact us

Our head office address is:
 

Quay Leisure & Marine (N.I.) Limited

43-45 High Street

Bangor, Co Down, N. Ireland BT20 5BE

Tel: +44 (0)28 9146 0330

Or by sending an email to customer.services@quayleisure.com
 

Copyright

Copyright 2007: No part of this website may be reproduced without written permission Quay Leisure. The works on this website and all of its associated files may not be reproduced, published, distributed, displayed, transmitted or used in any way without written permission, including reproduction on other web sites or distribution by electronic mail. This means you cannot copy any information, text, design, photos, pictures or anything on this website.